Versand

UK Delivery via Royal Mail 

Delivery Costs:  

• £0.01 - £49.99: £3.99  
• Over £50: Free  
• Express: £7.99  

Delivery Info  

Standard delivery and free shipping orders will be dispatched either the same working day or the next working day. All orders with express delivery will be dispatched the same working day if placed before the 2pm cut-off time.  
  
Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.  

In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf.   

We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for UK and 30 days for rest of world.  

International Delivery Prices  

Zone 1 (EU)   

Delivery will be calculated at checkout. We can ship to most EU countries via Hermes or DPD.  

Please note that EU and International deliveries may be subjected to import VAT or customs duty. These charges are calculated and applied by the border force control within the country of destination and are not applied by us or the courier service. Unfortunately, we lack control over these charges and cannot waive or reduce them.   

Customers are encouraged to consult their local border force control for further details.  

Regrettably, we are unable to declare parcels as gifts to circumvent charges.  

Due to stringent regulations set by the CAA (Civil Aviation Authority), we cannot dispatch all goods via Airmail. Orders ineligible for Airmail will be dispatched via land, with potential country restrictions.  

It is regrettable that we cannot fulfil orders of perfumes to countries that cannot be delivered by land.  

Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order, as your order is confirmed based on the original information you provide us with at point of order.  

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.  Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.  

Order Cancellation  

We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us page clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.  

If your order has already been dispatched you will need to return your order to us within 14 days for a refund, only if the product is brand new & unopened. We cannot accept returns for opened perfumes for hygiene reasons.   

Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or faulty product). The cost of return shipping is the responsibility of the customer, unless the item is faulty or damaged. 

To return an item please read our returns policy page.  

Frequently Asked Questions  

Why have I been asked for additional information?  

As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information, we cannot begin to process your order until this information has been received.  

Can I change my delivery address?  

At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion, and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to UK customers.  

What happens if I’m not there when delivery is attempted?  

Our couriers will leave a failed delivery card with some available options or leave your parcel with a neighbour. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel.  Refunds will not include the original delivery charge, and we will need to charge again to re-send if required.